The Labour Party are calling for an investigation into how the e-mail addresses of 300 individuals were shared by Serco. The individuals had been cc’ed in on an e-mail which related to their roles as contact tracers, with Serco apologising for the error and saying that it wouldn’t be repeated.
Rachel Reeves, the Shadow Chancellor of the Duchy of Lancaster, said in a statement:
“To ease the lockdown restrictions, a proper system of test, trace and isolate needs to be in place. The Government needs to make sure it is, and that the public have faith in it. It has never been clear what expertise or specialist knowledge Serco can bring to contact tracing. It now appears that they are struggling to implement even basic aspects of data privacy.
We need some clarity from the Government about why and how Serco came to be awarded this contract; and we need reassurances that the contract tracing programme is in safe hands. “The Prime Minister has promised it will be up and running by the 1st of June; if we are to ease lockdown safely, then it is essential that the Government gets this right.”
Serco said in a statement:
“An email was sent to new recruits who had given us their permission to use their personal email addresses. In error, email addresses were visible to other recipients. We have apologised and reviewed our processes to make sure that this does not happen again.”