Eric Pickles, the Secretary of State for Communities and Local Government, has confirmed the appointment of Denise Fowler as the new Housing Ombudsman.
Fowler, who was previously the Deputy Legal Director at the Head of Planning Law Reform within the same department, said that:
“I am delighted to have been appointed as the new Housing Ombudsman. Effective local complaint resolution builds trust and improves landlord and tenant relationships. Obviously there are times when such consensus is not possible and we then have a responsibility to investigate complaints impartially as swiftly and efficiently as possible. I hope that I can help the organisation to continue to develop its already excellent service.”
Further information about the services offered by the office of the Ombudsman can be found at http://www.housing-ombudsman.org.uk/.